For This Bad Boss, an Employee’s Accent Spoke Louder Than Her Actions
Luciana Ienciu’s employer told her that she was fired for improper use of sticky notes.
But members of a New Jersey jury saw it differently: It was about Ienciu’s national origin, they concluded, after hearing how her Romanian-inflected speech and writing had irked her boss.
Ienciu worked as a compliance expert for LTS Lohmann Therapy Systems in West Caldwell, N.J., a maker of medical patches and other drug-delivery technologies; her job was to ensure that LTS met standards set by the U.S. Drug Enforcement Agency and other bodies.
Ienciu had spoken English since childhood. After arriving in the U.S. as an adult, she had thrived for years at major drug companies. Still, soon after Sepandad Naraghi became her manager at LTS in late 2015 — just after Ienciu had earned a stellar performance rating and been recommended for promotion — he began mocking her communication skills, according to testimony.
Over the following 18 months, Ienciu said in court filings, Naraghi demeaned her in front of colleagues, sometimes making her cry. He monitored and critiqued the language she used on phone calls and in emails, and he demoted her from a management role she was filling on an interim basis, citing in part her vocabulary.
Finally, after Ienciu used sticky notes to jot down the movement of some drugs because she couldn’t find the proper log sheets — a temporary measure similar to dozens that had happened at LTS without penalty, according to court filings — Naraghi fired the Romanian American for violating company policy.
Sepandad Naraghi is our Bad Boss of the Month.
Ienciu filed a complaint against LTS under New Jersey’s anti-discrimination law, and her case finally reached a month-long trial this year. In early March, a seven-person jury found that Ienciu was wrongfully fired — and that Naraghi had created a hostile work environment based on her Romanian background. Members unanimously awarded Ienciu $1 million in damages.
LTS is contesting the verdict; the judge will hear arguments this month.
Born and raised in Romania, Ienciu began speaking English as a second grader. The language became essential to her progress, helping her to teach international students at a Romanian university where she was a graduate student in chemical engineering. She published her thesis and other academic articles in English.
In 2000, Ienciu and her husband immigrated to the United States, where she completed certificate programs at the prestigious Stevens Institute of Technology. Though she had an accent, Ienciu was fluent. She tutored U.S. graduate students through English, and she built her career at medical companies including Purdue Pharma and GE Healthcare without drawing any criticism for her language skills, according to court documents.
At first there was no problem at LTS either. The company hired Ienciu in 2012 as a supervisor in the department that handled DEA compliance, where she quickly exceeded expectations. In 2013, she earned an “outstanding” rating for her communication skills, according to court documents.
The following year a supervisor called Ienciu a “tremendous asset,” and in early 2015 she was named as the department’s acting associate director, earning her a pay bump and an office. She soon led a successful reorganization, according to her vice-president at the time, who gave Ienciu his highest performance rating and recommended her for a permanent promotion, according to documents.
Then, at the end of 2015, Naraghi took over as her boss. He had no direct experience with DEA compliance, according to his own testimony.
Ienciu and Naraghi had been colleagues at a previous company, but their history didn’t help. Almost immediately, Ienciu told the court, Naraghi began to criticize her accent and vocabulary.
“Since the day he started, he made me feel very uncomfortable,” she said in a deposition. “He was making fun of my language [and] questioning my ability to communicate in English.”
In court documents, Ienciu said that Naraghi played confused when she spoke, and often asked her to repeat sentences. He insisted on joining phone calls with the DEA — to “evaluate” her communication, she said, although he claimed otherwise at trial — and hovered over her as she composed emails, despite having gotten no complaints about her language. To the court, Naraghi admitted critiquing Ienciu’s “phrasing” and “clarity,” but denied it was about her origin or her accent.
Early in 2016, Naraghi told Ienciu that he planned to remove her as the acting associate director and to hire someone else into the slot permanently. According to Ienciu, who was bitterly disappointed, her boss explained that he needed to find someone with better “regulatory language.”
In the end, however, Naraghi promoted an LTS employee with little direct experience in the primary regulatory work of his department, according to his own testimony.
Ienciu’s demotion was a career blow: Once it took effect, she returned to her former title of supervisor, her salary was reduced, and she lost her office, according to court documents. Yet she kept most of her responsibilities, she testified, and even picked up a new one — working on LTS drug labeling.
Before her replacement took charge, Ienciu had helped to prepare her department for a DEA audit. According to an email sent by Naraghi, the government’s lead auditor singled out the soon-to-be-sidelined Ienciu for praise, saying that “of all the pharmaceutical and chemical companies he has audited, the LTS systems are the best he has seen.”
Yet Ienciu’s 2016 performance review rated her as only a “2,” two levels below the highest rating. Although the review was prepared by Ienciu’s successor, Naraghi had supplied much of the wording via a lengthy email that appeared in court documents — and that claimed, among other things, that Ienciu’s flawed communication style “has resulted in [her] losing trust with those she is communicating with.”
Ienciu’s new supervisor copied the rebuke into her review, word for word, despite testifying that she personally had no problem with Ienciu’s communication. At a deposition, Naraghi testified that he had no examples to back up his reproach: It was more of a “feeling,” he said. Asked directly whether he had heard any complaints about Ienciu’s communication skills, he said “No.”
Ienciu flagged the Naraghi-written remarks as unfair, but she also asked for follow-up meetings to track her proficiency, which she said she could “raise to the next level,” according to court documents. No such meetings happened.
And not long afterward came the sticky-note incident.
It happened on a morning when Ienciu was scheduled to attend a training session on the new drug-labeling responsibilities she had assumed. She received an internal request for some fentanyl samples and, despite her impending obligation, Naraghi unexpectedly insisted that she handle the transfer personally, according to documents.
Ienciu complied but found that several of the relevant “chain of custody” forms — a legal requirement when handling controlled substances — were missing. Pressed for time, she jotted data onto sticky notes for later entry in the proper forms. Late entry of drug transfers wasn’t uncommon at LTS, according to court documents, but the use of loose paper such as sticky notes was against internal policy.
After Ienciu’s scheduled training, she was summoned into Naraghi’s office, questioned about the sticky notes, and suspended without pay. She was fired two days later on Naraghi’s authority, despite an intervening email from a DEA official who said that Ienciu’s sticky-note incident was “fine” with the DEA as long she recorded it properly, according to documents.
A subsequent LTS investigation revealed dozens of analogous late entries, most of which had been handled by an Ienciu colleague who wasn’t disciplined, let alone fired, the court heard. That person took over Ienciu’s duties.
Meanwhile, Naraghi testified that he had approved an undocumented drug transfer himself. According to another employee, Naraghi agreed to let an LTS executive “take fentanyl in a suitcase to the airport” without paperwork. Ienciu was the person who identified and halted the error, Naraghi acknowledged; without her intervention he would have exposed LTS to “significant risk,” he said.
The difference between the two incidents, Naraghi testified, was that his own poor judgment was due to a “one-off weird request from my boss.”
“Sometimes people do just make mistakes,” he said — about himself.
» Read Ienciu’s amended complaint
The Employment Law Group® law firm was not involved in Ienciu v. LTS Lohmann Therapy Systems Corp. We select “Bad Boss” cases to illustrate the continuing relevance of employee protection laws for our newsletter’s audience, which includes attorneys and former TELG clients.
Ienciu was represented by Barber Law in Morristown, N.J.